Privacy

This Privacy Policy explains how CreditDesk collects and uses personal data when you visit our website or use the CreditDesk application.

Who we are

CreditDesk provides trade credit decision support tools for builders’ merchants and similar businesses. We operate the CreditDesk website and application.

Information we collect

• Account information: your email address, login credentials and organisation membership.
• Usage information: actions taken in the app (for example, creating or updating credit limits) for audit and security purposes.
• Technical information: IP address, browser type and basic request metadata required to operate and secure the service.

Customer data

If you import or enter information about your own customers into CreditDesk, you remain the data controller for that information. CreditDesk processes this data only to provide the service, as described in our Data Protection page.

How we use information

• Provide and operate the CreditDesk service
• Authenticate users and manage access
• Maintain security, logs and audit trails
• Respond to support requests
• Improve the reliability of the platform

Analytics and cookies

CreditDesk may use limited analytics or essential cookies to understand how the service is used and to keep it secure. We do not use advertising cookies or sell behavioural data.

Sharing data

We share personal data only with trusted service providers who help us run CreditDesk, such as hosting, database and infrastructure providers. These providers process data only on our instructions.

Data retention

We retain personal data for as long as necessary to provide the service and meet legal, security or operational requirements.

Your rights

You have rights under data protection law, including the right to access, correct or delete your personal data. Requests can be made using the contact details below.

Contact

If you have questions about this Privacy Policy or how we handle personal data, contact hi@jamescleworth.com.